Maximize income to the dealership through vehicle finance and sales of all dealer approved
finance, value added products, and effectively manage all financial or insurance related facets of
the buying process ensuring high levels of customer satisfaction, including but not limited to:

• Marketing / Sales:
  1) Management and control of Financial and Insurance income and expenditure.
  2) Ensure budget and sales objectives are met.
  3) Ensure that all Managers and Salespeople are well-informed of all finance facilities and insurance options available.
  4) Advise customers on finance-related issues.
  5) Increase sales penetration on all F&I products.
  6) Ensure compliance with the Company policies and procedures.
  7) Provide marketing service support on F&I products.
  8) Ensure that the company receives maximum benefit offered through the relevant F&I rebates.
•  Administration:
  1) Ensure accurate processing of finance contracts.
  2) Ensure accurate and timeous preparation and completion of all documentation, bordereaux, weekly and month-end reports, and pay-out requirements.
  3) Ensure that no penalties or delays are incurred due to incorrect or late return of documentation.
  4) Effectively manage retail debtors, in conjunction with the relevant Sales Management, and ensure that every financed transaction is paid within the time limits.
• Customer Service:
  1) Provide high level of customer service ensuring all customer interactions are courteous and professional.
  2) Handle all customer queries with clarity and courtesy thereby ensuring customer satisfaction.
  3) Ensure that every customer has a clear understanding of obligations entered into, total transparency.
  4) Establish good working relations with all Dealer Principals, Sales Managers and Salespeople, finance and insurance companies.
  5) Ensure timeous contact with customers and reconfirm details a month prior to delivery to avoid cancellations.
• Compliance:
  1) Upkeep of the Dealership RMCP (Risk Management and Compliance Programme).
  2) Seriti Database- uploading of client’s particulars with all the necessary FAIS, FICA and Risk grading’s as per the RMCP.
  3) Ensure that all sanctions lists together with Prominent Persons (local, Government and Foreign) have been documented per client on the system.
  4) Staying abreast of changes in FAIS legislation.
  5) Reporting of CTR’s (Cash Threshold Report) and STR’s (Suspicious Transaction Report) and the maintenance of the TCD GOAML website.
  6) Keeping abreast of changes in the POPI Act.