Operational Leadership

• Oversee and manage national production operations

• Drive operational performance measurement and continuous improvement

• Implement innovation initiatives to improve productivity and service standards

• Conduct cyclical site visits nationally to ensure operational consistency

• Develop and implement service performance measurement tools

Financial & Commercial Management

• Drive cost optimisation and operational efficiencies

• Identify and implement business growth opportunities

• Ensure service provider contract compliance

• Manage budgets and ensure profitability targets are achieved

• Analyse financial reports and support strategic commercial decisions

Strategic Oversight

• Develop and embed a customer-focused service culture

• Identify and implement technology-driven efficiencies

• Align operational services with strategic business objectives

• Drive long-term strategic initiatives to strengthen the organisation

Compliance & Governance

• Ensure compliance with ISO, OHS and governance requirements

• Maintain operational dashboards and reporting structures

• Proactively manage customer feedback and service resolution

People Management

• Lead and motivate Business Unit and Operations Managers nationally

• Drive performance accountability and team effectiveness

• Identify training needs and implement development programmes

• Manage IR/HR matters where required

• Foster collaboration across Operations, Commercial, Engineering & Projects