Our Client is a distributor, supporter and integrator of leading technology brands that deliver products and services that connect the physical and digital worlds. Our offerings are built around core technologies in positioning, modelling, connectivity and data analytics which enables customers to improve productivity, quality, safety and sustainability. From purpose-built products to enterprise lifecycle solutions, the software, hardware and services they supply are transforming industries such as mining, construction, agriculture, geospatial and transportation and logistics.
Product Implementation
• Manage all field implementation to deliver products/solutions to customers’ satisfaction.
• Ensure final, implemented product/solution is sufficiently tested and implementation is signed off by
the customer, and provide documented implementation tests.
• Coordinate and work with the relevant internal individuals/teams to ensure successful implementations.
Field Support
• Drive continuous repairs and maintenance on all implemented products/solutions through regular site
visits.
• Resolve any reported product/solution issues or malfunctions through following proper
diagnostic/troubleshooting steps, as well as standard procedures and protocols, to identify and
understand the problem and provide suitable solutions.
• Continuously provide optimal customer support whether through field visits or telephonic.
• Ask customers targeted questions during telephonic support to identify the root of the problem.
• Talk customers through suitable/applicable steps and actions to resolve issues when providing
telephonic support.
• Ensure all product/solution/customer issues are properly logged, provide timeous reports and manage
own field dispatch schedule.
• Continuously build supportive customer relationships.
Product Training
• Provide operator training to customers on all products/solutions implemented or upgraded.
QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED FOR THE ROLE
• Millwright Qualification – NQF 4 (Trade School)
• Minimum of 1 years proven product/solution implementation and field service/support experience.
• Experience in the Geospatial industry will be an advantage.
• Ability to troubleshoot, repair, test and service technical equipment.
• Excellent communication skills (verbal & non-verbal) to provide technical help.
• Understanding of industry/applications/solutions/customer requirements.
• Understanding of solutions implementation and service level support best practice.
OTHER REQUIREMENTS
• The successful candidate must have a valid drivers licence. Company vehicle will be provided for use from
the office to client sites.
• Must be willing and able to travel extensively internationally (mainly within Africa) and be away from
home a regular basis.
• Able to meet the physical demands of the job and operational requirements.
1-2 years