CONSTRUCTION/MINING – MILLWRIGHT – CLETECH Holdings (PTY) Ltd

CONSTRUCTION/MINING – MILLWRIGHT

Description

Our Client, based in Centurion, Gauteng, is a global distribution network for geospatial solutions. They provide hardware and software solutions that support the concept of a digitally ‘connected’ construction and mining sites. The technology not only connects machines to the office but also provides guidance and control to increase productivity and safety and reduce rework.

Duties & Responsibilities

Product Implementation
Manage all field implementation to deliver products/solutions to customers’ satisfaction.
Ensure final, implemented product/solution is sufficiently tested and implementation is signed off by the customer, and provide documented implementation tests.
Coordinate and work with the relevant internal individuals/teams to ensure successful implementations. Field Support
Drive continuous repairs and maintenance on all implemented products/solutions through regular site visits.
Resolve any reported product/solution issues or malfunctions through following proper diagnostic/troubleshooting steps, as well as standard procedures and protocols, to identify and understand the problem and provide suitable solutions.
Continuously provide optimal customer support whether through field visits or telephonic.
Ask customers targeted questions during telephonic support to identify the root of the problem.
Talk customers through suitable/applicable steps and actions to resolve issues when providing telephonic support.
Ensure all product/solution/customer issues are properly logged, provide timeous reports and manage own field dispatch schedule.
Continuously build supportive customer relationships. Product Training
Provide operator training to customers on all products/solutions implemented or upgraded.

Minimum Requirements

Millwright Qualification – NQF 4 (Trade School)
Minimum of 3 years proven product/solution implementation and field service/support experience.
Experience in the Geospatial industry will be an advantage.
An advanced knowledge of Group technologies and solutions will be an advantage.
Ability to troubleshoot, repair, test and service technical equipment.
Excellent communication skills (verbal & non- verbal) to provide technical help.
Understanding of industry/applications/solutions/customer requirements.
Understanding of solutions implementation and service level support best practice.

Preferred from a construction or mining industry – but any other industry is not excluded.
Someone with surveying background will be beneficial.
Minimum of 3 years proven product/solution implementation and field service/support experience.
Ability to troubleshoot, repair, test and service technical equipment.
Must be willing an able to travel – About 5 nights a month on average (Mon – Fri).
Some months more / some less.

Work on weekends on the odd occasion required. Travel to all African countries. We do not work in North African countries.

Experience Required

3-5 years