Key Responsibilities

• Complete ICT administrative tasks accurately while maintaining accurate records.
• Administer and maintain servers, client machines and end-user devices, including access control and surveillance systems.
• Administer user profiles and system/application access.
• Administer data usage and access in accordance with ICT policies.
• Draft meeting documentation, including agendas, minutes, meeting invitations, matters arising and resolutions.
• Administer and maintain the Local Area Network (LAN).
• Administer backup systems, backup procedures and patches.
• Maintain ICT files, including policies, contracts, asset movement, return forms and allocation forms.
• Assist with compiling monthly and quarterly ICT reports, including firewall, backup and antivirus reports.
• Organise and maintain the ICT filing system.
• Collate and organise information for the ICT Manager.
• Prepare administrative documentation, including forms, payment memos, procurement requests and motivation memorandums.
• Ensure documentation submitted to the ICT Manager meets the required quality standards.
• Maintain a dashboard of outstanding ICT issues.
• Configure workstations and peripherals in accordance with approved policies and procedures.
• Review user access and email distribution lists periodically.
• Reset user passwords and enforce password complexity requirements.
• Review and monitor user access privileges.
• Utilise and maintain the Service Desk Management System.
• Provide Service Desk support by resolving ICT incidents and problems.
• Provide remote access support to users.
• Perform additional ICT-related duties as delegated.

Key Competencies

• Good verbal and written communication skills.
• Good technical skills.
• Ability to prioritise work and perform under pressure.
• Good interpersonal skills.
• Good administrative skills.
• Good coordination skills.
• Strong problem-solving ability.
• Ability to maintain confidentiality at the highest level.
• Commitment to effective teamwork and delivering work of a high standard within required timeframes.